Emotional Adaptation
Detect the borrower's emotional state and adapt — simplify / reassure / acknowledge — escalating to the Magical Moment on sustained confusion. Why it exists: never lose someone to confusion or frustration.
| Audience | Name |
|---|---|
| Engineering (code) | — |
| Design (UI label) | — |
| Borrower-facing | — |
| Do not use | — |
Sources
- Clarity Engine PRD V7 — Requirement #10